Service · Keep it running
Software maintenance and support after launch
We look after your software once it's live. Updates, fixes and monitoring, so it keeps working while you get on with business.
Sound familiar?
The problem
The launch went fine. Now nobody's watching it, and we only hear about problems from angry customers.
What we do
- Keep your software, its libraries and its servers up to date.
- Watch for errors and downtime, so we often know before you do.
- Fix problems and make small improvements as they come up.
- Send you a short note each month on what we did and what's coming.
How it works
Maintenance and support, in one picture
- 01Watch
- 02Update
- 03Fix
- 04Report
What you get
Things you can hold us to
- 01Updates and security patches applied
- 02Monitoring with alerts
- 03Fixes and small changes, as agreed
- 04A monthly summary in plain words
From the notebook
Guides worth reading
- Software projectsInheriting software from a developer who left: a rescue checklistYour developer has gone and the software is yours. A step by step checklist to get access, understand what you have and keep it running.Read the guide
- TestingTesting on the phones your customers actually useWhy software that works on a fast laptop can fail on a budget Android phone with patchy data, and how to test for the phones your customers use.Read the guide